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Customer Corner

5 steps to book Vietnam tour
1. Send us your tour request
2. Be responded by our travel consultant
3. Finalize the itinerary
4. Pay the deposit and pack your bags
5. Enjoy Vietnam tour

Why to book Vietnam Tour with us
Save money & time with discounts
Easy online booking
Enjoy privacy and safety
Fast respond from our consultants
Secure payment, lowest deposit
More flexible when booking online
Latest Promotions

Suggested Travel Kit

Please consider taking along the following items on your trip. This is not a fixed list, but more of a guideline, so feel free to add and remove items as you see fit. Use your best judgment, and pack as lightly as possible. You will appreciate light luggage towards the end of your trip. You may wish to include a small duffle for purchases bought along the way.

General Travel
  • Daypack
  • Waterproof duffle bag or suitcase
  • New airport friendly luggage locks or just use plastic zip ties to lock luggage
  • Luggage Tags

(NOTE: No matter what type of trip you are on, the key to dressing is layering. This will allow you to stay warm day or night despite wide temperature fluctuations. Also remember cotton and jeans do not dry easily. Include a few items made of capilene or polypro which wick moisture away from your body.)
­

  • Long - sleeved shirts: 2 to 3 pieces
  • Shor - sleeved shirts: 3 to 4 piece
  • Pants: 2 to 3 (Comfortable, loose fitting and quick drying)
  • Shorts: 1 to 2 pair (Acceptable most places except cities, churches, and other places of worship)
  • Travel skirt for women (Lightweight and below the knee)
  • Thin polypro or capilene long underwear top and bottom
  • Waterproof shell jacket “ALWAYS!”
  • Fleece, jacket or sweater
  • Walking shoes with good support and traction
  • Socks 3 to 4 pairs
  • Underwear 4 to 5 changes
  • Swimsuit
  • Tampons (w/o applicators) for women
  • Toilet kit including toothbrush/paste, soap, shampoo, Kleenex, moisturizing lotion, razor, shave cream, etc.
  • Sunglasses
  • Sunscreen
  • Insect repellent
  • Money belt
  • Travel watch/alarm clock
  • Extra eyeglasses and eyeglass straps
  • Photo gear
  • Universal plug adaptor for your camera battery recharger
  • Light weight binoculars
  • Pocket knife  Must go in your checked bag
  • Phrase Book
  • Reading material
  • Pen and note pad
  • Name Card
  • Ear plugs to block the ever-present noise
  • Plastic grocery bags for wrapping liquid bottles or dirty shoes
  • Pictures of your family and home town
  • Snack foods
  • Head Lamp
  • Sleeping sheet if staying in rural places
  • Light rain gear
  • Small back pack to strap on the back of your bike ( For biking Tour )
  • Rain gear

Suggested Tipping Guidelines
Our clients always ask us what they should tip drivers, guides, etc. while on their trip. This is very
difficult to respond to because tipping relates directly to your overall experience with each person.
However, here are some travel industry standards that will give you a baseline idea about
gratuities:
Tipping - Travel Industry Standards:
Guide - $10 per person per day
Driver - $5 per person per day
Cruises in Halong Bay - $20 per night
For trekking trips:
Cook: $4 per person per day
Porters and other trekking staff: $3 per person per porter per day
We also suggest you ask your local guide for guidelines on what the local standard is for tipping at
restaurants, bellboys, etc.

Do and Don't

 

Do's

* ALWAYS drink plenty of bottled water. During the summer months you should be drinking a minimum of 2 liters per day. If you drink tea, coffee & alcohol you should increase you water intake accordingly as these will dehydrate you.
* Before venturing out from your hotel, ensure you have a hotel business card from the reception desk. This will make your return to the hotel in a taxi or cyclo much easier.
* For longer excursions from your base hotel, it is always a good idea to carry a roll of toilet paper in your daypack. You never know when you will need it.
* Always dress appropriately. Not only for the prevailing climatic conditions, but also not to cause offence to the local people. Vietnamese have conservative dress codes and it is only in larger cities that these codes are relaxed a little.
* Always leave your excess cash, airline tickets, passports and valuables with the hotels safety deposit facility.
* Always be aware when entering someone's home as at some homes it is a must to remove your shoes at the front door.
* Always ask his or her permission first when taking a photograph of someone. If they indicate that they do not want you to, then abide by their wishes. DO NOT push the issue or offer money.

Don'ts

* Never wear shorts, dresses or skirts, or tops with low-neck lines and bare shoulders to Temples and Pagodas. To do this is considered extremely rude and offensive.
* Never give your empty water bottles, sweets and candies to the local people when trekking through ethnic minority villages. You cannot guarantee that the empty bottles will be disposed of in a correct manner and most of these people do not have access to dental health. If you would like to give pens/paper, ask your guide to introduce you to the local teacher and give them to the teacher for distribution.
* Never sleep or sit with the soles of your feet pointing towards the family altar in someone' s house.
* Never venture out from your hotel with more cash than you really need for that day. It is NOT something to be paranoid about, simply do not make yourself a target for pickpockets or drive-by bag snatchers in the big cities. Ho Chi Minh City seems to be a little worse than anywhere else in Vietnam is. On the whole it is one of the safest countries you could wish to travel in.
* Never lose your temper in public or when bargaining for a purchase. This is considered a serious loss of face for both parties. Always maintain a cool and happy demeanor and you will be reciprocated with the same.
* Never try and take photographs of military installations or anything to do with the military. This can be seen as a breach of national security.
* Never take video cameras into the ethnic minority villages. They are considered to be too intrusive by many local people.

Booking Guides

The receipt of your deposit and/or final payment will indicate that you and your travel agent (when applicable) have read these Terms and Conditions, and that you (and your agent) have accepted them.
The Terms and Conditions below form the basis of the contractual relationship between Vietnam Heritage Travel Company and its clients. It is extremely important that our clients understand and accept these Terms and Conditions as well as all web contents.

Booking
Bookings can be made to our office by email: sales@vietnamheritagetravel.com or by facsimile (++84-4) 37.26.46.88 and shall be confirmed within 1 working days.

Deposit & Final Payment
A deposit which is equal to 20% of the total tour cost or 100 US Dollar per person joining tour is required at the time of booking. The full or final payment is required 30 days before departure for your tour. Should the tour booked within 30 days before departure for your Tour to Vietnam, 50% is required.

Methods of Payment
Full settlement should be received no later than 30 working days prior to passenger' arrival. We are now able to offer 2 methods of Payment:

1. By bank transfer, internet transfer to our following Vietnam Heritage Travel nominal account details:
BENEFICIARY NAME: VIETNAM HERITAGE TRAVEL Co., LTD
ACCOUNT NO in USD: 015.840.060.001.024
VIETNAM INTERNATIONAL COMMERCIAL JOINT STOCK
SWIFT CODE: VNIBVNVX
ADDRESS: HANOI - VIETNAM

2. Visa, Master, Dinner Club and JCB Card off line payment. ( You only need to send us your card numbers and expire date and we can charge you from your card with the amount you need to pay + 3 % bank fee)
Please email us for LETTER OF APPROVAL and AUTHORIZATION LETTER and fill in with appropriate and accurate information then email or fax to us.

Note: Cash payment, travelers' check and company check is applicable upon special request, but personal checks cannot be accepted.

Disclaimer:
(For clients who make payment by credit card only).
Vietnam Heritage travel will draw USD from your credit card. That amount is normally shown on your credit card. ( 3% of the amount will be charge for bank fee)

Cancellation Refunds
We would deeply regret your decision to cancel your trip to Vietnam, however we realize that there are many valid reasons that this can happen.
In the event of cancellation we will refund any payment made to Vietnam Heritage Travel (less any cancellation fee that is applicable) within 14 days of our receipt of your written cancellation request. All cancellation must be informed in writing either by email or fax

The cancellation fee will be calculated as follows:
1. More than 30 days prior to trip departure. No charge, however 100 $US deposit is non-refundable.
2. Cancellation received from 15 to 28 days before departure: 20% of the tour price
3. Cancellation received from 7 to 27 days before departure: 60% of the tour price
4. Cancellation received from 7 to 0 days before arrival: 100% of the tour price

No-show travelers will be charged 100% of the tour price full cost of any tour if applicable.
After the trip has commenced, we are unable to refund any amount for unused services due to your early departure, late arrival, or missed days on tours.

Travel Documentation
All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Vietnam Heritage Travel accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.

Luggage Allowance
In accordance with regulations of the Vietnam Airlines, the free baggage allowance within Vietnam is 40kg for the business class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within Vietnam specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.

Health Requirements
Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Travelers who want to take part in any adventure trip are required to provide a doctor's certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude may have on certain people.

Travel Insurance
Tourist Accident/Casualty Insurance and all insurance are not part of our package or customize or excursion. We highly recommend that you purchase full coverage travel insurance from you country of origin.
Communications
You can contact Vietnam Heritage Travel via the web form from www.vietnamheritagetravel.com, email, fax, or phone. If for any reason, you fail to receive any reply from in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Vietnam Heritage Travel customer service center at sales@vietnamheritagetravel.com or phone at (84-4) - 37.26.46.88 immediately to ensure that we are able to deal with your enquiry under the terms of our Terms and Conditions.

Complaints and Claims
Shall you feel unsatisfied with any service Vietnam Heritage Travel has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.

In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Vietnam Heritage Travel will not be liable for any claims made later than 15 days after the completion of your tour.

Vietnam Heritage Travel will act as an intermediary between the clients and other services suppliers such as air, train, boat, and hotels in the event of any complaint.

Service voucher
Voucher will be issued by Vietnam Heritage Travel after the booked trip is confirmed and payment is completed. A service voucher will be sent by email/fax or snail mail to passenger.

Liability & Responsibility
1. Vietnam Heritage Travel shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Vietnam Heritage Travel 's control. Neither Vietnam Heritage Travel nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.

2. Passengers are required to have full travel insurance covered. This include trip cancellation, medical emergency evacuation, and other coverage. Airline schedule, train timetable and local conditions may affect accommodation and itineraries. Should this occur, Vietnam Heritage Travel will endeavor to substitute a suitable arrangement of similar value.

3. Vietnam Heritage Travel shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by any suppliers such as transportation carriers, cruise, and hotels, or any other party not directly owned or controlled by Vietnam Heritage Travel.

4. Vietnam Heritage Travel is not responsible for a client's failure to comply with customs regulations.

5. Vietnam Heritage Travel is not responsible for the theft or lost of any customer's valuables or items of personal property due to the negligence of the customer.

6. Vietnam Heritage Travel reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Vietnam Heritage travel has cancelled any tour prior to the commencement of the tour, Vietnam Heritage Travel is liable for a full refund of the money received by Vietnam Heritage Travel.

7. Many of Vietnam Heritage Travel tour packages include activities which require care attention. Such activities include boarding and going ashore from boats, climbing hills, trekking, cycling, hiking, kayaking, and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk.

8. Vietnam Heritage Travel , its employees and agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.

9.Vietnam Heritage Travel reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.

 

Vietnam Visa

 

Only citizens of certain countries can visit Vietnam without Vietnam entry visa. Those countries include: most citizens of ASEAN countries are no need Vietnam visa for visit Vietnam within 30 days; citizens of Korea, Japan & Scandinavians (Norway, Denmark, Sweden and Finland passport holders)  are no need Vietnam visa for visit Vietnam within 15 days. All other citizens are required to get Vietnam entry visa before departure (Vietnam visa issued prior to departure by Vietnamese consulates or embassies) or a pre-approved Vietnam entry visa (visa is issued on arrival at Vietnam’s International Airports) supplied before arrival in Vietnam.


Hereafter Vietnam Visa exemption information you should know :


- No Vietnam entry visa required for travel less than 30 days: Citizens of Thailand, Philippines, Malaysia, Singapore, Indonesia, Myanmar, Cambodia, Brunei and Laos.

- No Vietnam entry visa required for travel less than 15 days: Citizens of Japan, South Korea, Sweden, Norway, Denmark and Finland.

- No visa required for travel less than 90 days or several visits within 6 months: Citizens of France holding valid diplomatic or official passports.

- No Vietnam entry visa required for travel less than 60 days: Citizens of Chile holding valid diplomatic or official passports.

- No Vietnam entry visa required for travel less than 60 days: APEC Business Travel Card (ABTC) Holders from Asia-Pacific Economic Cooperation (APEC) member economies

- No Vietnam entry visa for traveling to Phu Quoc Island – Vietnam : Foreigners and Vietnamese nationals bearing foreign passports who enter Vietnam through an international border gate and then travel to Phu Quoc Island and stay in Phu Quoc less than 15 days will also be exempt from Vietnam visa application. Passports must be valid for at least 45 days. After arriving in Phu Quoc Island, if visitors want to travel other localities or stay in the island for more than 15 days, the immigration department will be responsible for issuing visas right on the spot.

- No visa required for Vietnamese overseas less than 90days staying if holding Vietnam visa exemption certificate.


That' s some information on Vietnam exemption we would inform you know.


And now How to get Visa to Vietnam ?
You only need to send us an Email with your detail information as below

Your Name: (as in your passport)

Gender:

Nationality:

Date of Birth:

Passport number:

Passport expiration Date:

Date of Arrival:


After receiving your detail information, we will arrange Visa Approval Letter to Vietnam Immigration Department. 7 days later we will send a copy of Visa Approval Letter then you only need to print and bring with you to Vietnam.

When you are at Arrival Terminal in Vietnam Cities, let's prepare 2 passport pictures size 4x6 and 40 USD for Visa Fee including 25 USD for stamp and 15 USD for service fee, you will be met and greeted by our staff then he or she will do the rest for you.

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